At apparelflora Italia SRL, we strive to ensure your complete satisfaction with every purchase. Please review our comprehensive return and refund policy below for detailed information about our procedures.
You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase or receipt is required for all returns. Please ensure the product is properly packaged to prevent damage during return shipping.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution's processing time. Shipping costs are non-refundable except in cases where the return is due to our error.
Refunds will be issued for the product cost only. Any gift wrapping charges or special handling fees are non-refundable. For items purchased during promotional periods, the refund amount will reflect any applicable discounts.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact our customer service team with your order details and we will investigate the matter promptly.
For bank transfers, additional processing time (typically 3-5 business days) may be required after we issue the refund. We recommend keeping all communication regarding your refund for reference until the process is complete.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Address: 1713 Hoffman Avenue,New York,New York
Phone: +19175764985
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM NY, excluding public holidays.
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